Support Policy

1. Overview

At Ultimate General Trading, we are committed to providing exceptional customer support before, during, and after your purchase. This Support Policy outlines how we assist our customers with inquiries, product information, technical guidance, and after-sales service.

2. Support Hours

Our customer support team is available during the following hours:
🕓 Monday to Saturday: 9:00 AM – 6:00 PM
📅 Sunday & Public Holidays: Closed

Any inquiries received outside these hours will be addressed on the next business day.

3. Contact Information

You can reach our support team through the following channels:
📞 Phone: +255755282861
📧 Email: [email protected]
🏢 Office Address: House No.14, Atisoko Street, Mikocheni B, P.O. Box 78004, Dar es Salaam, Tanzania

We recommend including your order number, invoice, and a clear description of your issue when contacting support for faster assistance.

4. Support Coverage

Our support services cover the following areas:

a. Pre-Sales Support

b. Order and Delivery Support

c. After-Sales Support

5. Response Time

We aim to respond to all customer inquiries within:

In case of high inquiry volumes or technical issues, response times may be slightly longer, but we always strive to resolve issues as quickly as possible.

6. Warranty and Technical Assistance

Certain products may come with manufacturer warranties. Our team will guide you through warranty claims or repair procedures when applicable.
Please note that misuse, neglect, or unauthorized alterations may void product warranties.

7. Limitations of Support

While we aim to offer comprehensive assistance, our support team cannot:

8. Feedback and Complaints

We value your feedback and are continuously working to improve our support services.
If you have a complaint or suggestion, please contact our management team at [email protected], and we will ensure it is reviewed promptly and professionally.