Return & Refund Policy
1. Overview
At Ultimate General Trading, we value customer satisfaction and stand behind the quality of our products. If you are not fully satisfied with your purchase, you may be eligible for a return, exchange, or refund in accordance with the terms below.
2. Eligibility for Returns
You may request a return or exchange if:
● The product is defective, damaged, or incorrect.
● The return request is made within 7 days of receiving the product.
● The product is unused, unworn, and in its original packaging with all tags, labels, and accessories included.
Please note that:
● Products that show signs of use, damage, or alteration will not be accepted for return.
● Customized or special-order items are non-returnable, unless faulty or damaged upon delivery.
3. Return Process
To initiate a return:
1. Contact our support team at [email protected] or call +255755282861 within 7 days of delivery.
2. Provide your order number, receipt, and a brief description of the issue (including photos if applicable).
3. Once approved, you will receive instructions on how to return the product.
Returns must be sent to our registered address:
Ultimate General Trading
House No.14, Atisoko Street, Mikocheni B,
P.O. Box 78004, Dar es Salaam, Tanzania
4. Inspection and Approval
After we receive your returned item:
● Our quality control team will inspect the product to verify the issue.
● If approved, we will process your refund, replacement, or exchange within 7–10 business days.
● If the product does not meet the return criteria, it will be sent back to you at your expense.
5. Refunds
● Refunds will be issued using the original payment method.
● Shipping charges, handling fees, and service costs are non-refundable.
● In case of a product exchange, you may be responsible for the return shipping cost unless the return is due to our error or a defective item.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately with supporting photos. We will arrange a prompt replacement or refund at no additional cost to you.
7. Non-Returnable Items
The following products are not eligible for return or refund:
● Items on sale or clearance.
● Customized or logo-branded workwear/uniforms.
● Consumable safety items (e.g., gloves, masks, respirators) due to hygiene reasons, unless defective.
8. Contact Us
For any questions regarding our Return & Refund Policy, please contact us:
📧 [email protected]
📞 +255755282861
