1. Introduction

At Ultimate General Trading, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our products and services.

By using our website or providing your personal information, you agree to the practices described in this policy.

2. Company Information

Ultimate General Trading
House No.14, Atisoko Street, Mikocheni B,
P.O. Box 78004, Dar es Salaam, Tanzania
📞 +255755282861
📧 [email protected]

3. Information We Collect

We may collect the following types of information to provide better service to our customers:

a. Personal Information

● Full name

● Email address

● Phone number

● Billing and shipping address

● Company name (if applicable)

b. Non-Personal Information

● Browser type and version

● Device information

● IP address

● Pages visited and browsing behavior

● Referring website or search engine

c. Transaction Information

● Order details (products purchased, payment method, amount paid, etc.)

● Payment confirmation (handled securely through authorized payment gateways)

4. How We Use Your Information

We use your information for the following purposes:

● To process and fulfill your orders

● To communicate order updates, invoices, or delivery information

● To respond to your inquiries or support requests

● To improve our website, services, and product offerings

● To send promotional updates, offers, or newsletters (only if you have opted in)

● To comply with legal and regulatory obligations

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
Sensitive data, such as payment information, is handled securely by trusted third-party payment processors and is not stored on our servers.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
However, we may share information with:

● Service providers (e.g., delivery companies, payment processors) for order fulfillment

● Legal authorities if required by law, regulation, or court order

● IT and marketing partners who assist in maintaining or improving our services (under strict confidentiality agreements)

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us:

● Remember your preferences and settings

● Analyze site traffic and user behavior

● Improve website performance and usability

You can choose to disable cookies in your browser settings, but some parts of the website may not function properly as a result.

8. Your Rights

You have the right to:

● Request access to your personal information

● Request correction of inaccurate or incomplete data

● Request deletion of your personal information (where legally permissible)

● Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected].

9. Data Retention

We retain personal information only as long as necessary to:

● Fulfill the purposes outlined in this policy

● Comply with legal and accounting requirements

● Resolve disputes and enforce agreements

Once data is no longer needed, it will be securely deleted or anonymized.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 [email protected]
📞 +255755282861

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